our privacy policy

We value your privacy and we intend to do our best to safeguard it. Our business is founded on the trust that we have engendered among our Customers over two decades, having been invited to work owners and occupiers of more than 100,000 homes. This Privacy Policy outlines how we will handle your personal information, which we will treat with the same care and consideration that we’re mindful about when working within the privacy of our Customers’ homes or business premises.

relevant information about us

In this Privacy Policy ‘we’ is Exenergy Limited, a limited company registered in England & Wales under Company No. 7107393 whose registered office is at 38 Rassau Industrial Estate, Ebbw Vale, Gwent, NP23 5SD, Wales. ‘The Website’ is www.exenergy.co.uk

We are notified to process data under the Data Protection Act 1998 under notification number Z2146809. We are committed to protecting your privacy and developing technology that gives you a safe online experience. This Privacy Policy applies to the Website and governs data collection and usage. By using the Website, you consent to the data practices described in this Policy.

We want to operate according to our ethical policy at all times. If you have any concerns please contact us.

We encourage you to review the privacy statements of other websites you choose to visit from this Website so that you can understand how those websites collect, use and share your information. Any third party site that you can access through our site is not covered by this Privacy Policy and we can accept no responsibility or liability for these sites.

how secure is information about me?

When you supply any personal information to us we have legal obligations towards you in the way we deal with that data. In short, we protect your data by making best use of technological safeguards, but first and foremost with our integrity. And our integrity is our most highly-prized business asset.

The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative and physical steps to protect all of the user information we hold. For example, Exenergy uses the PHS Datashred service, which is one of the UK’s leading providers of on-site shredding for confidential data destruction. This ensures that we comply with the UK Data Protection Act and the secure destruction of confidential waste to BS15713:2009 security shredding standard.

Despite this no system is 100% secure and you acknowledge that the information you give us is at risk.

the information we hold

We receive and store any information you enter on the Website or give us in any other way. You provide this information when you provide information on the Website, or communicate with us by phone, e-mail or otherwise. As a result of those actions you might supply us with such information as your name, address, post code, date of birth, gender, eligibility for benefits, information on how you use our services (such as type, date, time, and information on your browsing activity when visiting the Website) and any other information with respect of your use of the Website or our services.

We might also ask for other specific information – for example, we must ask some personal questions about your location in order to provide you with relevant information about the services we offer in your area. We may also check that information against your credit card details. Please note that we do not ask for your credit card details on this Website and that any payments you choose to make to Exenergy will be agreed up front and in writing with one of our representatives.

We use the information that you provide for such purposes as responding to your requests, customising future use of the Website for you, improving the Website and communicating with you.

automatic information

We receive and store certain types of information whenever you interact with us. For example, like many websites, we may from time to time use cookies to make your online experience easier and more enjoyable. Cookies from reputable websites are usually harmless, and are used primarily to recognise you and to save you the inconvenience of re-entering data.

We would like to make you aware that some cookie technology enables websites to gather certain types of information when your web browser accesses them. Third parties might do this on the Website. Examples of the information that can be collected and analysed in this way using technology that may not be apparent to you include: the Internet Protocol (IP) address used to connect your computer to the internet; log in; e-mail address; password; computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URL), and possibly your site history. A number of companies offer utilities designed to help you visit websites anonymously. We want you to be aware that these tools exist.

what are cookies?

Cookies are pieces of information that we may transfer to your computer’s hard drive through your web browser when you are viewing the Website. These pieces of information allow the Website to act on information that will make your use of the Website more rewarding. We may use “session cookies” to hold details such as your first name so that we can display it on the various pages of the Website when you are logged on. These session cookies should be automatically deleted by your computer every time you close your browser. None of the cookies contains a password, phone number or address details.

The “Help” portion of a toolbar on most browsers (which should be at the top of your screen now, about half way along the screen) will tell you how to protect your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However if you turn cookies off you won’t have access to some of the features that make the Website more efficient and services may not function properly.

do we share the information received?

We will share details relating to your property/installation, but not your name, with the Department of Energy and Climate Change, the Welsh Assembly Government and the Energy Saving Trust. The information will be treated in strict confidence in accordance with the Data Protection Act and the Code of Practice for Official Statistics, and will only be used for the purposes of research and statistical analysis and to assist in the targeting of energy saving activity.

We collect and use your personal information to operate and deliver any services you request. We do not presently sell, rent or lease any data to third parties but we may choose to do so in the future and in giving us your details on this site you acknowledge this and consent. You consent to use of any personal details you give for internal administrative purposes (including testing and training), for marketing, and for release to third parties either for gain or without charge – for example we may occasionally contact you by email to point out additions to our services or to make you aware of further opportunities to leverage the time and effort you may have expended in entering your personal data. This may include sending personal information outside of the European Economic Area (EEA) and, given the nature of the Internet, across international borders. You consent to that transfer outside the EEA. The data protection laws outside the EEA may not be as extensive as in the EEA but we will at all times adhere to the data protection principles outlined in the Data Protection Act 1998.

Additionally you acknowledge that we might sell or buy other assets or that someone else may take over the running of this Website. The legal status of Exenergy Limited or its ownership could also change. In this type of transaction, customer information generally is one of the assets transferred. You acknowledge that your data could be transferred as part of the process and consent to that.

We will also give out personal information as required by law, for example to comply with a Court Order, to enforce our terms and conditions or to protect the safety and security of users on the Website.

If you give fax, phone or e-mail details you authorise us or our associates to contact you using that method. If you decide that you no longer wish us to communicate with you, or the details we hold on you change, or you decide to register with the Telephone Preference Service or Fax Preference Service in the UK or any equivalent you agree to tell us to enable us to update our records.

what choices do I have?

The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

You can visit sites on the Internet that will tell you more about webbugs and what to do about them.

There are products which allow anonymous browsing.

conditions of use

This Privacy Policy is governed by the laws of England & Wales, where the Website originates, and is deemed to be made. You consent to the exclusive jurisdiction of the English & Welsh courts in all disputes arising out of or relating to the use of the Website. Use of the Website is unauthorised in any jurisdiction that does not give effect to all provisions of this Privacy Policy, including without limitation this paragraph.

By continuing to use the Website you agree that you have read, understood, and consented to all the contents of the Terms which can be viewed using the following link http://www.exenergy.co.uk/terms. This Privacy Policy and the Terms may be altered and for this reason you should regularly visit the Terms and Privacy Policy on the Website as the current version will be binding upon you.

We hope that this Privacy Policy sets out in an open and honest way how we will use the data we hold – if you do not think so then contact us.